No 30Mbps service? Only 22 or 50Mbps? Thursday Cap told me Comcast was offering 50Mbps internet in San Francisco, so I jumped on it. Their website and two customer service reps also told me they offerred 30Mbps service with only a modem upgrade. I opted for that and today drove to the local Comcast office to swap out the modem. The very helpful, but confused reps there told me there was no such 30Mbps service. Only 50Mbps and 22Mbps, both of which require a truck roll. While I waited for them to cancel my old order, which I guess was to change my 16Mbps service to, umm, 16Mbps, I looked up the 30Mbps service on my iPhone. Yep, they did offer 30Mbps, but the systems at the store had no hint of it. The reps aplogized for the confusion and said they would talk to people about the issue. I left with the modem I’d brought, and an appointment for a 50Mbps install this Tuesday.
In general everyone at Comcast I talked to was very helpful, but it seems their internal communication needs some work.

